Contact Hex Garage Team
How Can We Help You?
Email us at support@hexagongarage.com get help from a member of our team or place custom order or call 1866-845-6605
Already know what you need. Submit your custom order request
Our team handles everything from pre-purchase questions to custom order design and post-installation support. Here’s what we can help with:
·        Product selection — Not sure which kit is right for your space? Tell us your dimensions and we’ll recommend the right grid.
·        Custom layout design — We use CAD software to design your hex grid to scale before you order.
·        Order status — Track your shipment or get an update on production timelines.
·        Technical support — Installation questions, wiring guidance, troubleshooting.
·        Warranty claims — Our 60-month warranty covers repair or replacement of damaged components.
·        Commercial inquiries — Volume pricing, commercial certification requirements, and large-scale project support.
Phone: 1-866-845-6605 | Monday–Friday, 9AM–6PM EST
Email: support@hexagongarage.com | Response within 2 business hours during operating hours
For fastest response, use our chat feature during business hours.
Already know your space dimensions and ready to order? Submit your custom order request directly and our team will follow up within one business day to confirm your layout and pricing.
What information should I have ready when I call?
Your order number (if you have one), your space dimensions (length × width in feet), and a description of your question or issue. This helps us get you to the right answer faster.
How long does it take to get a response via email?
We respond to all emails within 2 business hours during operating hours (Mon–Fri, 9AM–6PM EST).
What happens after I submit a warranty claim?
A member of our team will review your claim within 1 business day and contact you with next steps. We have a 99.5% resolution rate on warranty claims.